[vc_row king_bg_repeat=”cover” bg_image=”2572″][vc_column width=”1/2″ css=”.vc_custom_1541101920299{padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;}”][titles text=”QSUyMFNpbmdsZSUyMFNvdXJjZSUyMFNvbHV0aW9uJTIwUHJvdmlkZXIlMjBmb3IlMjBBbGwlMjBZb3VyJTIwQ29udGFjdCUyMENlbnRlciUyMFNlcnZpY2UlMjBOZWVkcw==” font_container=”color:%23ffffff” type=”h2″][vc_empty_space][vc_column_text css=”.vc_custom_1541101934913{padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 20px !important;padding-left: 20px !important;background-color: #1e73be !important;}”]Providing the best customer experience is an important part of building customer loyalty. CCaaS (Contact-Center-as-a-Service) is a cloud-based customer experience solution that offers best-in-class, multi-channel customer engagement. CloudKrest partners with the world’s leading providers to provide strategic CCaaS solutions for your business.[/vc_column_text][/vc_column][vc_column width=”1/2″][/vc_column][/vc_row][vc_row][vc_column width=”1/2″][vc_empty_space height=”60px”][vc_separator color=”custom” border_width=”3″ accent_color=”#0088cc”][/vc_column][vc_column width=”1/2″][vc_empty_space height=”60px”][vc_separator border_width=”3″][/vc_column][/vc_row][vc_row][vc_column width=”1/2″][vc_empty_space][vc_column_text]
As Your Solutions Partner
WHY WORK WITH US?
- Is independent & can deliver multiple options
- Will learn your business structure and goals
- Will understand your IT infrastructure
- Will determine the optimal CCaaS solution
- Will research to source the optimal supplier
- Will implement and support the selected solution
- Stay on to handle all customer service and escalations
- Become an integrated part of your organization’s ecosystem
[/vc_column_text][vc_empty_space height=”60px”][vc_column_text]
CCaaS Provides Your Business
WHY CHOOSE CCaaS?
- Is independent & can deliver multiple options
- Will learn your business structure and goals
- Will understand your IT infrastructure
- Will determine the optimal CCaaS solution
- Will research to source the optimal supplier
- Will implement and support the selected solution
- Stay on to handle all customer service and escalations
- Become an integrated part of your organization’s ecosystem
[/vc_column_text][vc_empty_space height=”60px”][/vc_column][vc_column width=”1/2″ css=”.vc_custom_1544571029503{padding-left: 20px !important;}”][vc_empty_space][vc_video link=”https://youtu.be/kpC6y2gegJo”][vc_column_text css=”.vc_custom_1544571104653{padding-top: 40px !important;padding-bottom: 40px !important;}”]Your customers expect to interact with you on their own terms: where, when and how they prefer. In today’s landscape, optimal communications services are a competitive advantage.
Boost customer satisfaction, while reducing customer churn and decreasing IT costs with CCaaS.
As your trusted IT and telecom advocate, CloudKrest can help your business strategize, source and implement the best CCaaS solution for your business. We can also help you move from a premise-based PBX to the Cloud. Our primary goal is to ensure that you, our customer, receive the best possible solution that maps and scales to your business objectives.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/2″][vc_empty_space][vc_separator color=”custom” border_width=”3″ accent_color=”#0088cc”][/vc_column][vc_column width=”1/2″][vc_empty_space][vc_separator border_width=”3″][/vc_column][/vc_row][vc_row][vc_column width=”1/3″ css=”.vc_custom_1541104121144{padding-right: 20px !important;}”][vc_empty_space height=”60px”][titles text=”RnJlZWRvbiUyMG9mJTIwRmxleGliaWxpdHklMjBhbmQlMjBzY2FsYWJpbGl0eQ==” type=”h5″][vc_single_image image=”2589″ img_size=”full”][vc_empty_space][vc_column_text]CCaaS solutions allow you to effectively react to market, seasonal or objective changes. Additional functionality can be turned on and off as required. New agents can be added instantly without the need for additional licenses or renegotiating contracts.[/vc_column_text][/vc_column][vc_column width=”1/3″ css=”.vc_custom_1541104129739{padding-right: 20px !important;}”][vc_empty_space height=”60px”][titles text=”RmF2b3JhYmxlJTIwUGF5bWVudCUyMFRlcm1z” type=”h5″][vc_single_image image=”2599″ img_size=”full”][vc_empty_space][vc_column_text]Since CCaaS is an operational expense (OpEx), there are no large upfront capital expense investments to make. Plus, the Pay-As-You-Go model means companies are only charged for the resources and services used on a monthly basis.[/vc_column_text][/vc_column][vc_column width=”1/3″][vc_empty_space height=”60px”][titles text=”QnVzaW5lc3MlMjBDb250aW51aXR5JTJGRGlzYXN0ZXIlMjBSZWNvdmVyeQ==” type=”h5″][vc_single_image image=”2598″ img_size=”full”][vc_empty_space][vc_column_text]Whether it is a natural disaster, human error, or any other disaster, CCaaS allows you avoid productivity disruptions and continue with minimal downtime.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/3″ css=”.vc_custom_1541104121144{padding-right: 20px !important;}”][vc_empty_space][titles text=”QWR2YW5jZWQlMjBhbmQlMjBTZWN1cmUlMjBJbmZyYXN0cnVjdHVyZQ==” type=”h5″][vc_single_image image=”2597″ img_size=”full”][vc_empty_space][vc_column_text]Hosted in secure data centers on public or private networks, CCaaS solutions have advanced networks with built in redundancy, security and technology. The design and construction of a CCaaS solution is more resilient than most organizations can afford in their own infrastructure.[/vc_column_text][/vc_column][vc_column width=”1/3″ css=”.vc_custom_1541104129739{padding-right: 20px !important;}”][vc_empty_space][titles text=”QnVzaW5lc3MlMjBBZ2lsaXR5″ type=”h5″][vc_single_image image=”2596″ img_size=”full”][vc_empty_space][vc_column_text]You are no longer restricted to physical locations and the associated labor market. Hire the best talent, regardless of location. You can also “test drive” new functionality and applications, without a capital investment and with limited to zero dependency on your own IT department.[/vc_column_text][/vc_column][vc_column width=”1/3″][vc_empty_space][titles text=”QWR2YW5jZWQlMjBSZXBvcnRpbmclMjAlMkYlMjBBbmElM0J5dGljcw==” type=”h5″][vc_single_image image=”2595″ img_size=”full”][vc_empty_space][vc_column_text]Actionable information is the key to successful customer experiences. CCaaS solutions utilize dedicated data center servers to collect and evaluate data, and provide easy-to-use, customizable access to that data for real time and historical analytics.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/3″ css=”.vc_custom_1541104121144{padding-right: 20px !important;}”][vc_empty_space][titles text=”SW50ZWdyYXRlZCUyMEFwcGxpY2F0aW9ucw==” type=”h5″][vc_single_image image=”2594″ img_size=”full”][vc_empty_space][vc_column_text]CCaaS solutions allow you to effectively react to market, seasonal or objective changes. Additional functionality can be turned on and off as required. New agents can be added instantly without the need for additional licenses or renegotiating contracts.[/vc_column_text][/vc_column][vc_column width=”1/3″][/vc_column][vc_column width=”1/3″][/vc_column][/vc_row]
